Shipping & Returns
How does the delivery process work?
Once your order is placed on www.swadyaa.com, it is processed by our system and sent for a quality check. Our team inspects each product to ensure it meets our packaging and quality standards before dispatch.
After passing the quality check, your order is securely packed and handed over to our trusted delivery partners. Our delivery partner will attempt to deliver the package to your provided address, and may contact you to arrange a suitable delivery time if needed.
How are items packaged?
At Swadyaa, we take care to ensure your products reach you fresh and in perfect condition. Every product is sealed to lock in freshness, and orders are packed in sturdy boxes with protective cushioning to prevent damage during transit.
What locations does Swadyaa ship to?
Swadyaa currently ships Pan-India through our trusted courier partners.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email or SMS with your tracking number and courier details. Tracking information usually becomes active within 24 hours of dispatch.
What is the estimated delivery time?
Orders are typically dispatched within 1–4 business days (excluding Sundays and public holidays).
Estimated delivery timelines:
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Delivery times may vary depending on your location and courier availability. In case of delays due to logistics, weather, or public holidays, you'll be notified via your registered email or phone number.
Are there any shipping charges?
Shipping charges may apply depending on order value.
- Orders below ₹299: ₹59 shipping fee
- Orders above ₹399: Free shipping across India
Do you offer Cash on Delivery (COD)?
Yes, COD is available for select pin codes. An additional ₹[XX] COD handling charge may apply to COD orders.
Return Policy
As Swadyaa products are consumable items, returns are accepted only in specific situations — not for change of mind, taste preference, or opened products.
An item is eligible for return or refund only if it arrives with a spillage or damage issue — for example, a torn or leaking pack, or product damaged/spilled during transit.
To raise a return request, contact our support team within 5 days of receiving your order.
Contact Support
Email: swadyoo.info@gmail.com
Please include: your order number and clear photos/video of the damaged product and outer packaging.
Return Process
- Once your request is received, our team will review and validate the claim.
- If approved, we'll share return or replacement instructions within 2 business days.
- Depending on the issue, we may arrange a replacement directly or request the product back.
- Approved refunds are processed within 5–7 business days to your original payment method.
Cancellation Policy
If you wish to cancel your order, email us at: swadyoo.info@gmail.com
Prepaid Orders: Can only be cancelled before the order is shipped. Once shipped, cancellation will not be possible.
